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Item delivered but customer didn't receive it
A customer says they didn't receive an item that tracking shows was delivered.
They opened a request and after confirming the tracking shows it was delivered, Ebay's AI assistant says there's nothing I should do until they close it and they's step in if they don't close the request in 7 days.
What has been everyone's outcome in this situation? I don;t think I should have to refund the buyer.
Thanks for your help!
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