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Item delivered but Buyer says not to their address
An order was delivered via FedEx but the Buyer says the order was not delivered to their address. Not sure what to do aside from file a claim and in the meantime refund the buyer.
1 comment
rfmtm
Mentor1 year agoYou do not need to refund if tracking shows delivered and a claim won't work either due to this. Tell buyer:
If tracking shows it was delivered to your address, but wasn't, call or visit the carrier with the tracking number and insist they track down where the package was actually left, which they can do with scans and GPS.
If delivered to a wrong address they will try to retrieve it. Also watch the tracking for a scan it got turned in or returned to the seller. If it shows it was delivered to your address and is now stolen or missing, it is a matter for a local police report and your insurance company. Neither ebay or the seller can help further.