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Item delivered broken
Who need to do claim the buyer or me?
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Discussions in this board are limited to the original poster and Community Mentors
Who need to do claim the buyer or me?
mr_lincoln
Mentor2 years agoHi @timono
You are ultimately responsible to refund the Buyer. You can file an insurance claim. Either have the Buyer send you pictures of the damaged package and item or have them file a return selecting Arrived damaged for the reason. eBay will charge you for the return shipping label and you can file the insurance claim when you get the item back. I did this twice and received the insurance payment from USPS.
Doing it on your end is just good customer service.
timono
OP2 years agoThank you! The buyer choose cheapest delivery option, item cost more $289, USPS will not return all money to me?
lady_madonna
Mentor2 years ago@timono
USPS will reimburse you for the amount you had the package insured for.