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Item Delivered After Refund Issued
Hello,
I need help with my one order.
Here's what happened:
- The buyer opened an "Item Not Received" case against us
- Due to the open case, we issued a full refund to the buyer
- The day after the case closed, the item was successfully delivered
- We've attempted to contact the buyer about returning the item, but cannot communicate through the closed case
Since the buyer has received both the refund and the item, we would like to recover the merchandise to minimize our financial loss. Could anybody please advise on the best way to handle this situation?
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