item damaged in shipping .How am I the one who is at fault ?

Question

this item was mailed to buyer the way he requested .Media mail.

the package was damaged is shipping ,looks like oil was dropped on the envelope &seeped onto the item inside . Why do I have to refund the money for an issue I had nothing to do with?

Thanks

Rich

dryophelia · Answer

@calst67

In the future, buyers do not dictate shipping methods. They get the options in the listing.
Not everything qualifies for media mail. Yearbooks, for instance, do not qualify for MM.

Buyers can be reported for requesting something outside the parameters of a listing.

gosimus · Answer

@calst67 < How am I the one who is at fault > It's not your fault, as in wrongdoing or negligence. But it's your responsibility, as in the buck stops here. It's the seller's obligation to get the item to the buyer intact. I agree, we shouldn't be expected to anticipate that somebody is going to pour oil on the package. You have to refund the buyer ... you pursue your compensation from the carrier, insurance for example.

myangelandmyprincess · Answer

As a seller you're responsible to get the item to the buyer in as described condition. If an item is damaged or lost in shipping as a seller you are ultimately responsible to refund the buyer.