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item damaged in shipping
Who is responsible if an item i purchased is damaged?
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Discussions in this board are limited to the original poster and Community Mentors
Who is responsible if an item i purchased is damaged?
mr_lincoln
Mentor7 months agoHi @manew3689
The party that shipped the item and insured the shipment ... that party has to file an insurance claim with the carrier in question and the customer should be reimbursed by the Seller separately.
The prevailing process is that the customer keeps the damaged packaging and item for possible review by the carrier when the Seller files their insurance claim. Hopefully, the Seller will be able to recover their item price.
Buyers can also file a return claim using the reason arrived damaged ...
eBay Money Back Guarantee policy
A No returns policy is meaningless in this scenario.