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Item damaged during shipping?
I sold an item that was in working order but buyer is telling me the item is not working. Is there any live agents through the chat that can help resolve this matter. I dont think the buyer is being dishonest so im imagining it couldve been damaged during shipping. How do i go about resolving this issue without losing money on shipping costs. Is there any real people you can’ can contact?
1 comment
lady_madonna
Mentor1 year ago@raulsanchez2384anna
The buyer will need to file a Return Request and choose the reason "damaged".
You will need to approve the return and provide a prepaid return shipping label.
You issue a refund when you receive the returned item.
Or you can respond by issuing a refund and let the buyer keep the item.
Read this: https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115