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item damaged during shipment
I sold a phone in excellent condition. the buyer claims the phone was received with some damage. He's asking for some refund. Do I have to give him the refund when it wasnt my fault?
1 comment
lady_madonna
Mentor1 year ago@suzlo-8630
If the buyer filed a Return Request with a valid reason per the Ebay Money Back Guarantee ("defective/damaged"), you are obligated to approve the return, provide the prepaid return shipping label and refund when you receive the returned item.
READ THIS: https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115
You can file a damage claim with the shipping company.