Item damaged by shipper

Question

Item packed by shipper. Item was checked and serviced that it was in good working order and no damage to case or covers, Was taken to FedEx office where it was packed ,insured and shipped by FedEx. Arrived damaged, rather then put in a claim with FedEx customer wants a refund. eBay tells customer to return item to us rather then claim damage with FedEx.

Seems as if eBay is on the side of Fedex who will get paid for shipping both ways and still give them a refund from my funds rathe rthen make FedEx pay for damage

comics-scifi-collectibles · Answer

@tomandt_16 . Insurance is for the seller. The buyer is covered by the eBay Money Back Guarantee. You need to refund the buyer then file the claim. Ask the buyer for photos of the item, the box, and the packing material. Ask the buyer to hold on to all items as FedEx may want the buyer to bring the item in for inspection before settling your insurance claim. Here's how to file the claim> FedEx Shipping Insurance and Claims FedEx labels include up to $100 liability coverage from FedEx for all services. If your itemâ€™s declared value is over $100, you can purchase additional coverage for up to $1,000 from FedEx for all services except Ground Economy. Declared value limits vary by the type of item and canâ€™t exceed the price of the item. Learn more about FedEx declared value. Here's how to add additional liability coverage from FedEx: Go to Orders in My eBay or Orders awaiting shipment in Seller Hub. Choose the item you'd like to ship and select Get shipping label . In the Additional Options section, select Add additional liability coverage . If you don't see this option, select Switch to advanced shipping on the top right-hand side of the page. Select FedEx Declared Value Coverage and, if the declared value isn't prefilled, enter the amount of coverage you need. The shipping cost section of the page shows the insurance cost. Select Purchase shipping label . Filing a FedEx claim If something goes wrong with your delivery, you can file a claim with FedEx. For all services except Ground Economy, please visit FedEx to file and manage your claim. If you used FedEx Ground Economy and your package is damaged or lost from the time itâ€™s first scanned by FedEx until it's delivered to a USPS facility, FedEx Ground Economy is responsible for a maximum replacement value of up to $100 plus transportation costs. To submit a Ground Economy claim, go to the FedEx website , and download and complete the â€˜FedEx Ground Economy Claim Formâ€™. Once submitted, the claim resolution process takes approximately 4-6 weeks. FedEx will email you about the status of your claim. Approved claims are paid to you by check. With FedEx Ground Economy claims keep in mind: Only sellers can file claims Claims must be filed within 90 calendar days from when FedEx receives the package FedEx may reimburse the wholesale cost up to $100 per package, plus shipping charges Claims payments are remitted by check You can find more information about the claims process in the FedEx service guide