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Item cancelation and refund
My order has been sitting for weeks, not being shipped. It shows 'listing has been taken down due to policy violation'. I ask for a refund or cancelation, but no reply from the seller. They denied my cancelation request without a response. I just got an email 1/31/26 saying it should arrive by 1/26/26. I cant get my money back and no one will help me
1 comment
mr_lincoln
Mentor8 months agoHi @wik8850_mr3ho1
Really sorry that happened ... the date you want to keep an eye on is the original estimated delivery date. One day past that is when you can process a claim.
You are protected by the eBay Money Back Guarantee for 30 days from the latest estimated delivery date: eBay Money Back Guarantee policy
You can file a claim via the item in your Purchase History that you did not receive your item one day past the original estimated delivery date and up to 30 days after that. Follow the steps in the claim and they will lead to an eventual refund.
You can report a Seller here: Report an issue with a seller | eBay
If all of that fails you may have to contact eBay directly but that would be a last resort:
eBay Customer Service
-Contacting eBay via Social Media:
Contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
6 AM to 6 PM PST
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/