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item broken in transit to the buyer.
how to i get my insurance coverage to reimbuse me?
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Locked
Discussions in this board are limited to the original poster and Community Mentors
how to i get my insurance coverage to reimbuse me?
disneyshopper
Mentor11 months agoAsk the buyer for photos of the damaged item, the inner packaging, the outer packaging, the shipping label. Have the buyer file a Returns Request for Item Not as Described. You will fully refund the buyer if you do not want the item back. You can then file an insurance claim with the carrier, uploading the photos the buyer sent. If you want the item back, you accept the request and provide a prepaid shipping label for the item's return. When you get the item back, you have 2 days to refund the buyer. You do not file an insurance claim.
petty9219
OP11 months agoSO I REFUNDED THE BUYER HER MONEY BEFORE I KNEW ABOUT HER FILING A CLAIM. SO I HAVE A PHOTO OF THE DAMAGE SHE SENT ME. I SENT HER A COPY OF YOUR RESPONSE FOR HER TO FILE FOR A REFUND. NO RESPONSE. SO WHAT IS MY OPTIONS?