Locked
Discussions in this board are limited to the original poster and Community Mentors
Item Broken in Transit, Buyer Refused Delivery and Is Now Asking For a Refund
I sold an item to a buyer and shipped it via UPS. The item arrived broken so the buyer refused delivery. I have confirmed this via the UPS tracking number. The buyer has messaged me asking about how to get refunded for the broken item.
I'm at a loss at what to do. Is UPS going to ship the broken item back to me (and charge me for it)? I know I need to open a delivery claim with them but they would want picture of the damage so its a bit of a catch-22.
On the buyer side, I have no issues refunding them but want to ensure that I'm not hung out to dry on this with the shipping.
1 comment
inceptions
Mentor2 years agoYou may or may not be able to get an insurance reimbursement as the buyer refused delivery, but when the item comes back, you can issue a refund using the Send refund option in the dropdown next to the transaction in your Orders list.
Information about filing a UPS claim here:
https://www.ebay.com/help/selling/shipping-items/shipping-insurance?id=4643&st=3&pos=1&query=Shipping%20insurance&intent=insruance%20claim&lucenceai=lucenceai&docId=HELP1339#section3