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item broken during shipping
what do you do if an item was broken in shipping, you contacted the seller about it, and the seller has not responded.
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Locked
Discussions in this board are limited to the original poster and Community Mentors
what do you do if an item was broken in shipping, you contacted the seller about it, and the seller has not responded.
inceptions
Mentor6 months agoHi @high-fiver
Here's what to do...
If you received an item that is not as described (in your case, broken), you have up to 30 days to open a return using the option next to the transaction in your Purchase History. The seller will have 3 business days to provide a prepaid return shipping label or else refund. If he does neither, go back to the case on day 4 and use the option to ask eBay to step in. They will force the refund.