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item arrives broken
what to do if item arrives broken and buyer wants a discount for item.
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Locked
Discussions in this board are limited to the original poster and Community Mentors
what to do if item arrives broken and buyer wants a discount for item.
wooden_flower
Mentor8 months ago@beatlesthe1
If the item arrived broken, the buyer has the right to return it for a full refund. If you can negotiate a partial refund, it will probably save you money.
If the buyer has opened a return request, you can offer the partial refund through the return. Then they would not be able to change their mind and open a subsequent return.
If no return is open, you can issue a partial refund directly from your sold orders - just select refund buyer and ent her amount and reason. Do not issue a full refund this way since it results in a seller cancelled order defect on your performance.