item arrived undesignated city on due date according to buyer's info given to me by EBAY. The USPS

Question

then notice comes that package has been forwarded due to either forwarding instructions(I am assuming by the buyer) or wrong address or zip code

I have no way of knowing at this point where the product is and why forwarding instructions given or how a buyer could forget zip code

Buyer is also not responding to my message concerning the message from USPS . you would think they would respond considering it has been out for delivery all day then this message

What should I do and has anyone else has this kind of issue before

comics-scifi-collectibles · Answer

@vintagecharm96 Your job is done in regards to shipping as long as you shipped to the address on the shipping label.

When/ if the package is returned to you>>

There are two options for handling a package that was returned to you as not deliverable.

1. Contact the buyer and see if they have another address to ship the item to. If they do then you can share your email address since you have a recent sale together and have them send the funds to you electronically use Venmo or other payment transfer method to pay to ship the item again.

This is not considered an offsite sale since the sale already took place.

You should buy the shipping label on Pirateship.com or other source. Do NOT print another label from the eBay sale or you'll end up with two tracking numbers on the sold listing which will confuse the system.

2. If they don't want the item or don't respond. Go to the sold item and select send refund from the drop down menu next to the item. Then on the next page select OTHER for the reason. Next refund the ITEM PRICE ONLY. Do not give a full refund with the shipping costs. eBay does refund sellers fees on the amount that you refund the buyer. If you have to do this option I'd add the buyer to my blocked buyer list>

https://www.ebay.com/bmgt/BuyerBlock?