item arrived flawed and not in working condition

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I ordered a charvel electric guitar neck to replace my faulty one.. The seller was prompt to send it from Japan but when it arrived and after installing it on my guitar it was found to be faulty and twisted as the neck was distorted at the upper higher end and truss rod ajdustments were futile to correct the inconsistency in the neck.. I was trying to replace my previous neck with exactly the same problem due to humidity changes where I live....sending it back to the sender in Japan is out of the question since it will cost me an arm and a leg shipping overseas from Panama where I live....seller responded once to me to see what we can do to compromise but has since ignored my last chats with him asking for an email address to send him some videos of the problem...what to do?

diber3

114 View listings

Posted 8 months ago·Last reply 8 months ago

1 comment

lady_madonna

Mentor8 months ago

*Volunteer Ebay Mentor*1039 View listings

Within 30 days from date of delivery, go to your Purchase History, find the item, and under â€œMore actionsâ€ click on â€œReturn itemâ€ and select the reason for the return. â€œdefectiveâ€œ. Attach a photo.
IF your request is approved, the seller will have 3 business days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item.
If they don't do either, you can go back to your Return Request details 4 business days after you filed the Request and ask Ebay to step in.
If the sellerâ€™s return shipping address is in another country, they will have to send enough funds to cover return shipping, because the seller cannot provide a shipping label good in this country, or they can refund in full without having you return the item. If the seller does neither, click on the link to Ask Ebay to step in, when it shows up in the case.