Item arrived damaged due to poor packaging

Question

Item does not show up in my purchase history for processing a return. I do have the email with order number and item number confirming purchase and paypal showing payment made for item. Seller is not responding as of 04MAY26.

eastlaneave · Answer

@50bargain

It sounds like you purchased the item as a guest.

To see the details, start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".

If you don't have that email, you can request another copy of the order confirmation email on this page:

LOG OUT OF YOUR eBay Account first, then

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065

Once you have the email, you can view the Order Details or talk to the seller.

You can open a Return Request (to get a return label)

1) Select View order details in your order confirmation email.

2) Select Return item.

3) Select your reason for the return and select Next.

4) You can add a message to the seller and also upload up to 10 photos showing the item's condition.

Select Confirm return.

To print the Return label

1) Log Out of your eBay account.

2) Open the original Order Confirmation email and click on the Order Details link. This allows you to see the order placed as a guest, print the label, and complete the return process.