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Item arrived broken
Summary: dolar4574 reported that an item they received arrived broken. disneyshopper also shared a similar experience, indicating they've faced the same issue. The discussion highlights a common problem with the condition of items upon arrival.
My item arrived broken and I contacted the seller for a refund. He said FedEx would issue the refund and to send him pictures of the broken item which I did. Over the next 2 weeks I messaged him asking him if he received the pictures and to confirm that he had processed the refund with FedEx. He never responded The next thing I know eBay messages me that the window for a refund. is over. The automated assistant was not helpful at all and now I'm stuck with a broken item. Any suggestions?
disneyshopper
Mentor4 months agoDid you file a returns request for Item Not as Described/damaged? The seller should have refunded you and filed an insurance claim for the broken item, uploading the photos you provided. The seller had 3 days to do this. If no response, on day 4, you should have gone back to the case and clicked Ask ebay to step in, to force the refund. ebay will close the case if there is no action within 21 days. What you can do now is contact your credit card issuer if that is how you paid, regarding a chargeback. There are time limits for that, so do it as soon as possible.