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Item Arrived Broken
I purchased an item and sadly, it arrived broken. I had not used Ebay in over a decade, is it a rule that refunds do not go back to the original payment? I was not planning on trying to buy anything else through eBay ever again. It was a one time thing and sadly it didn’t work out. Why am I now stuck with an eBay gift card ? I understand the security excuse but there must be another way to get my money back. It is not my fault nor the seller that it didn’t work out.
3 comments
mr_lincoln
Mentor8 months agoHi @sab-511311
You are protected by the eBay Money Back Guarantee for 30 days from the date of receipt: eBay Money Back Guarantee policy
Go to the item in your Purchase history and file a RETURN using the reason "Does not match pictures or description" or use the reason "Arrived damaged". eBay will issue you a pre-paid return shipping label regardless of the Seller's return policy. You return the item and the Seller will have 2 days to refund you. Failing that you go back to the claim and ask eBay to step in and force the refund.
You can report a Seller here: Report an issue with a seller | eBay
sab-511311
OP7 months agoWhat if I’ve already received a “refund†but it shows up as an eBay gift card?. I don’t want an eBay gift card. I wanted the item which arrived broken and had to return it. I’m so annoyed. Thanks for the reply
mr_lincoln
Mentor7 months ago@sab-511311
If it were me I would still initiate the official return through eBay. If the Seller sent you a gift card that was supposed to compensate you ... well, this is the first I have ever heard of that happening. I can't imagine that was done through an official return claim. I have never had an eBay Gift card but the first thing I would do is try and check the balance on it ...