Item arrived broken

Question

I sold an item and shipped it via USPS with insurance. I pride myself in excellent packaging! There was loads of bubble wrap and paper protection.

The buyer sent a photo of the box that was crushed and the item was broken. He is now requesting a refund.

Shouldn't he go through the USPS for a refund for the broken item?

Thanks for any advice on how to handle this issue.

TY

lady_madonna · Answer

@bluechevy6500

Since you are the one that shipped the item, YOU are the one to file the claim. Make sure the buyer sends you pictures of the broken item plus packaging so you could file your claim.

Refund the buyer in full now.