eBay Community logo
  • Home
  • News & Updates
  • Buying & Selling
    • Buying
    • Selling
    • New to selling on eBay
    • Seller Tools
    • Shipping
    • Returns
    • eBay Advertising
    • Payments
    • Mobile Apps
  • Explore Categories
      • eBay Motors
      • Electronics
      • Collectibles & Art
      • Home & Garden
      • Clothing, Shoes & Accessories
      • Toys & Hobbies
      • Sporting Goods
      • Books, Movies & Music
      • Health & Beauty
      • Business & Industrial
      • Jewelry & Watches
      • Specialty Services
      • eBay Partner Network
      • Accessibility
      • eBay Developers Program
      • eBay Cafe
      • eBay Live
      • Community Mentors
    • Ask a Mentor
  • About
    • About the Community
    • Share Community Platform Feedback
    • Report eBay Technical Issues
    • About eBay
  • Community Events
    • Events
    • Seller Circle Hosts
    • Seller Circles
  • eBay Help
All PostsDiscussionsBlogsIdeasQuestions
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Discussions

Locked

Discussions in this board are limited to the original poster and Community Mentors

  • Buying & SellingChevronRightIcon
  • Ask a MentorChevronRightIcon
it says not delivered buyer says received
                 

I used standard envelope and there is limited tracking it says it is not delivered I contacted buyer said they received the item and eBay is not being clear on how I can get payment

jakescards_7
jakescards_7
1View listings
Posted 1 month ago·Last reply 1 month ago
                                       
         
4 comments

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
               
disneyshopper

disneyshopper

Mentor1 month ago
8658View listings

If the buyer does not file an Item Not Received case, you will receive a payout after 30 days.

                                       
jakescards_7

jakescards_7

OP1 month ago · Edited
1View listings

So ur saying even if the item was received by buyer but the tracking did not update to delivered I will get my payment?

                                       
jacbarcollectibles

jacbarcollectibles

Mentor1 month ago
643View listings

Yes, assuming that the buyer has not opened a case for an "Item not received". You will need to wait the 30 day time limit.

                                       
jakescards_7

jakescards_7

OP1 month ago
1View listings

and there’s nothing to do abt it If the tracking says not delivered .but I will get the money .thank u very much !

                                       
                                                                                 
  •                                                              
  •                                                              
  •