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Issues with the seller
Hi I purchased an item but the seller hasn’t shipped it yet. I tried to contact the seller twice but haven’t received a response yet. What shall I do? Thank you
1 comment
eburtonlab
Mentor2 years agoSellers are not required to provide tracking or communicate unless a case has been opened, though many sellers will do so as a matter of good customer service.
If the item does not arrive by the last estimated delivery date, you can open an "item not received" case with eBay, and the seller will have three business days to provide tracking that shows delivery. If the seller does not, you can ask eBay to step in and refund you.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=7&po=1&uci=0&ri=0