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Issues With Seller
On Feb. 7, 2023 I ordered two(2) rechargele laser, i received two(2) battery operated lasers. After going back and forward on who should pay for the return, which this was not my error, i agreed to pay to return the wrong items I was sent in the agreement the seller would reimburse the cost. On Feb 18,2023 I provided tracking info. as well as the receipt for the reimburse amount. On Feb . 28, 2023 I sent the first follow up email to find out the status (No Answer) On Mar. 01,2023 sent another follow up email (No Answer). On Mar. 04,2023 did another follow up. On Mar. 07, 2023 I received an email stating they don't show any record of the return. On Mar. 07, 2023 I sent the information again. At this point I have returned the wrong sent items, paid to retun the items, haven't eeceived the right items, haven't received the return shipping cost and not receiving anymore emails of the staus of the process. It seems almost impossible to speak with someone with EBAY to file an actual claim. Any ideas community would be greatly appreaciated.
mega-ma-roo
·3 years agoIt is too bad you did not just request a return/refund through eBay. If you had done that, you would have avoided these problems. For future reference, read this on how the process works:
Return an item for a refund | eBay
At this point, you need to contact eBay and ask them for help with this.
To contact customer service use this link:
https://www.ebay.com/help/contact_us?id=4002&st=10
You can have them call you or use live chat.