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Issues with purchased item
I've purchased the Arnott air suspension which had been installed by certified mechanic shop. After installing they found the item defective because it's not keeping the height of the car. Now I want to return it as defective but all efforts to reach out to seller and describing the problem are like a talking to wall. They sent me couple of automatic emails saying that the item description is accurate on web site and they are sorry about problem with the item.
Is there any way to return it as defective and get refund or replacement?
1 comment
disneyshopper
Mentor3 years agoGo to My ebay > Purchase History and select RETURN THIS ITEM. You have up to 30 days from receipt of the item. For the reason, select Not as Described. You will need to click on More actions. The seller will have 3 days to reply. If no reply, then click the link to Ask ebay to step in. If the seller accepts the return, he is responsible for supplying a prepaid shipping label. Print out the label, affix it to the box, and make sure the carrier scans the label. Once tracking shows DELIVERED back to the seller, he has 2 days to refund you. If no refund, go back to the case and click Ask ebay to step in, to force the refund.