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Issues with ebay anchor store support
I'm wondering if any other Ebay anchor stores are having this issue:
for the last 3 weeks ebay anchor supports dedicated number is now asking you to input your phone number associated with the account. Once done they ask you to presesnt your issue and after that I have been told to contact ebay.com / help. I pay for an anchor store and have the $300 plan that used to let me call dedicated anchor support and now I cant even have access to regular support. Its extremely odd and have not been able to contact support at all. If anyone knows what I can do to get help it would be tremendous.
1 comment
eburtonlab
Mentor3 years agoFor general questions you can try asking on the discussion boards. Experienced users can offer suggestions.
Or you can use the Help & Contact link at the bottom of the page to request a call back from eBay. Use the "Contact us" link and follow the prompts for your issue and you should eventually wind up on a page with a chat option. Choose that, and the last option that appears in the chat window -- use the "See more" option -- should be "Contact an Agent" to request a call-back if you are in North America.
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851
If using the "Contact us" link takes you directly to the chat assistant window, you may have to enter some context dependent cues to get to the call back link.
Or you can contact eBay via social media:
https://twitter.com/askebay
https://www.facebook.com/eBay/