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Issues with Authentication Guarantee process
I sold an item that had to be authenticated. I send it 2nd day air to the authenticator with signature, and it shows it was signed for and delivered to the authenticator on January 8th. (I have proof of delivery and tracking but can't attach the screenshots to this for some reason.)
But ebay is claiming to not have the proper tracking information for it, and it doesn't know where it is in the authentication process (which at any rate should not take this long). (Also have screenshots.)
Finally, I'm supposed to be paid after it gets authenticated, but now it says my funds are on hold until after it's delivered, and there is no information about tracking or where it is in the process. No matter what I search for, there's no way from either the seller or buyers side to report an issue with authetication.
alro_693572
OP8 months agoYes it was delivered and signed for by Marlene at 11 am on January 9th. Every other time I've had something authenticated there have been zero tracking issues. That's why I'm concerned. There's no way to know or prove that they didn't lose it.
comics-scifi-collectibles
Mentor8 months agoIf it arrives safely at the authentication center and is signed for then it is eBay's responsibility if it lost. I understand that this may delay your payout which is very concerning. It should not be delayed past 30 days though due to the high priced sale rule.
alro_693572
OP8 months agoOkay, but there's no like easy way to report that. I tried with the bot like five different times. Why is there not just a link to report an issue? It's so seller-unfriendly.
comics-scifi-collectibles
Mentor8 months ago@alro_693572 We ALL agree that the bots are annoying. We used to have a direct link to get past them.
Try starting from this page>
https://www.ebay.com/help/selling/selling-tools/selling-authenticity-guarantee?id=4644&st=3
Next click on the bot chat lower right. Then type "Authentication item lost". Don't say any more than that to the bot. Next type AGENT... rinse and repeat.
Or as I suggested try social media.
Let me know if that gets you past the bot or not. If not I have one other idea.
comics-scifi-collectibles
Mentor8 months ago@alro_693572 What does your tracking show? Does it show it was delivered to the Authentication center?
The longer fund hold is normal since the sale is over $1k.
Your best option would be customer service on Social Media so there is not a language barrier.
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST