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Issues returning guest order
Apparently I wasn’t signed in when I made a purchase the other day, though the email address I used matched my account email.
I never received a confirmation email. I received a shipping email, and I received the item.
Unfortunately I need to return the item. Because you need a confirmation email to do this as a guest, I was unable to start a return.
I tried to get help via the ebay site. I was able to enter the order number from the shipping email and it said it would email me the confirmation email. I received nothing. I tried the email address instead and received nothing.
The ebay chat agent was unable to assist. I said agent a million times and it said it would have an agent call. I did not receive a call in any of the 10 or so times I tried that.
Finally I tried saying I had some different issue and was able to get a live person. By the end they were able to start the return for me.
EXCEPT. I haven’t gotten a confirmation for that either, or a label or anything. I still can’t check the status of this without the confirmation email and I still am not receiving calls. I tried to follow the same flow to get to a live person via chat today and I get redirected to the phone call I don’t receive.
This has been incredibly frustrating and I’d love guidance!
eastlaneave
Mentor10 months ago@praha3
1) Be sure to check your spam mailbox
2) To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".
If you don't have that email, you can request another copy of the order confirmation email on this page:
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065
Once you have the email, you can follow the process on the above page to talk to the seller.
3) If you still can't get the email you need, use eBay's social media customer service to get assistance
- https://www.facebook.com/ebay
- https://www.instagram.com/ebayforsellers/
Just sent a private message to the page explaining what happened.