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Issued a Refund to Buyer But Item Was Not Returned
Hello. Please, can anyone help me? On January 3 I received notification from Ebay that a customer requested a refund for an item that she said did not fit her. I issued her a full refund but never got the item (a pair of Geox D Tabelya A Respira athletic shoes) back. I have reached out to Ebay a couple of times indicating that, although they took the refund for the customer out of my bank account, I never got the shoes back. Ebay has only sent me an email stating that they got my concern but then nothing else. Each time I try to inquire about it since my initial report, I only get a notification that Ebay has received my concern. But nothing else. I tried to re-report it but the system wouldn't let me, stating my concern was already received. But it has yet to be resolved. Please help. What am I to do? Thank you for any help you can give me regarding this.
