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Issue with Tracking Number
So i use pirate ship for ebay since i use it to ship everything outside of ebay as well, When i try to add the tracking number, it says the tracking number is already being used by another seller and won't let me add it. Does anyone know how to fix this, or is this something ill have to call eBay about?
3 comments
wooden_flower
Mentor2 years ago@9kcollectibles
If you link your eBay account to your pirateship account, pirateship will pull the shipping data for you and then send the tracking # back to eBay for you. That should eliminate the problem going forward.
You will sometimes see this same message if you try to add the same tracking # to packages for different buyers. Is it possible you were duplicating a #?
9kcollectibles
OP2 years agoIt is linked, i havent had an issue, but when i checked my Sold, i noticed 1 item said "Add Tracking" so i went and copy and pasted it to that specific order and it said it was being used by another seller, i confirmed, that tracking number is not used on any other order in my Sold.
wooden_flower
Mentor2 years ago@9kcollectibles
I'm glad it is just a single instance. It is possible that another member made a typo when entering their tracking #. Some do still buy postage at the PO.
You can ask customer service for tech assistance, but I would not expect much in results. I would send the buyer the tracking # in a message, and request email or text updates from the carrier to watch it for delivery.
I can't think of a good page to request customer service from, so I would use the general page - use the link here “have us call you†- https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you don't see 'have us call you', click chat. Then type contact an agent.