Issue with Time away from store

Question

I put my time away for my store to end the 21st and an order came through and says it needs to be shipped out by the 17th. How can I resolve this?

inceptions · Answer

Hi @jkre_6875

Your items are not currently on Time Away - they are active. You may experience more sales if you don't set it up again ASAP.

It sounds like you accidentally selected the wrong start and/or end dates when you set up Time Away. All you can do for this transaction is to send the buyer an apologetic message of explanation, cancel the order, and relist so the buyer can repurchase, if he still wants it, when you get back.