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    Issue with shipping company
                     

    Hello, we shipped an item via UPS and the driver marked the item rejected by the buyer (which they did not reject the item). It was returned to us damaged, prior to receiving the item was lost for a few weeks at the UPS facility. Now we have filed a claim for the damage but we have been charged twice for the shipping and we are being told only Ebay can file a claim. Has anyone had to deal with a similar issue.

    boat_overstock_parts
    boat_overstock_parts
    109View listings
    Posted 1 year ago·Last reply 1 year ago
                                           
             
    1 comment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    rfmtm

    rfmtm

    Mentor1 year ago
    622View listings

     The process for labels purchased through eBay is specific. Follow the instructions here:

    https://www.ebay.com/help/selling/shipcover/shipping-insurance-shipcover?id=4643#section3

     

    You can also refer to this handy step-by-step guide:

    https://ir.ebaystatic.com/pictures/sc/pdf/UPS_Claims_Process_for_eBay_Sellers_2022.pdf

                                           
                                                                                     
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