Issue with shipping after using Ebay service

Question

I shipped the merch and it arrived damaged. To make the buyer whole, I shipped out replacement parts. Since the package is insured, id like to be reimbursed for the extra parts sent out, or for the damage to the original merchandise. I dont see a link or way to report the issue.

disneyshopper · Answer

Ask the buyer for photos of the damaged item, the inner packaging, the outer packaging, the shipping label. Have the buyer file a Returns Request for Item Not as Described. You will fully refund the buyer if you do not want the item back. Tell the buyer to set all of that aside in case the carrier wants to inspect it. You can then file an insurance claim with the carrier, uploading the photos the buyer sent. If you want the item back, you accept the request and provide a prepaid shipping label for the item's return. When you get the item back, you have 2 days to refund the buyer. You do not file an insurance claim.