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Issue with “Ship with eBay” prepaid-label program
Sold my first item ever but the prepaid label has an obsolete return address from 18 years ago. I need the prepaid label regenerated with my current return address before I ship. When I try to cancel the label, it says : "Prepaid labels can't be cancelled." Do I have to cancel the order and try to convince the buyer to buy it again?
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comics-scifi-collectibles
Mentor3 days ago · Edited@simonjared Here's what I would do..... The shipping is cost is based on your ship FROM location so if that's correct then you can use the label.
Put a return address sticker over the current address on the label.
AND turn on RMA in account settings so you will be able to provide a return label with the correct address if needed.
I recommend setting up your return preferences to avoid a refund being issued prior to receiving an item ( as long as eBay is not asked to step in by the buyer) and so you can provide your own return shipping label that has insurance.
1. Go to your return Preferences on turn on the option to require an RMA.
https://www.ebay.com/rtn/Return/SellerRules ( an RMA number is just any number you wish to use)
2. Provide your own pre-paid label
I would buy the return shipping label on Pirateship and upload it to the return case so that you have insurance if the item is lost or damaged in return shipment. eBay return labels do NOT come with insurance.
When using your own carrier, make sure to upload the label and tracking details to the buyer’s return request. For items that have a total cost of $750 or more, signature confirmation is required.
Here’s how to send your own label from the View return details section:
Select Upload a shipping label and then the upload image icon.
Choose the label you want to send to your buyer.
Select your carrier and enter the tracking number.
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AND correct your address for future shipments in account settings.
Other members have reported that the address correction is not "sticking" unless they do these steps>
ADD a new address and THEN delete the old one in account settings. Be sure to update ALL of the shipping addresses.
https://accountsettings.ebay.com/uas/addresses
( only do this for the Shipping and return addresses, not your registration address)