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Issue with seller
Hi,
I purchased an item and recieved the wrong one. The seller wants me to return the product for a refund but has not offered free shipping back.
The case was then closed, not by me but it says it was closed by me on eBay. Shipping costs half the price of the product. I have messaged them for a few days and no response. eBay has now said case closed. What now besides leaving a scathing review?
3 comments
fashionsandbeauty4u
Mentor1 week ago@chloekit64
Is this the Seller you left the negative for?
I'm sorry this happened to you. Did you open an Item Not as Described refund request on eBay? If so, the Seller should have been required to send a return label.
Did you open a Item Not Received case instead? If so, that would be why the case was closed since tracking would have shown delivered.
If it's 30 days or less since delivery, you might still be able to open an Item Not as Described return request on eBay.
chloekit64
OP1 week agoI did both. Then I closed the not received. The other case was the description was wrong and still case was closed without requirement for seller to pay for return shipping. I hope they answer and say they will pay for it. I wrote to seller about it but no response so far.
comics-scifi-collectibles
Mentor1 week ago@chloekit64 It sounds like you didn't escalate the Not As Described return request before the case timed out.
You have to ask eBay to step in help 4 business days after opening the case, but no later than 21 days.
You can try contacting customer service, social media will be the easiest option, but I doubt they will let you appeal if the case timed out.
Here's how to contact a general customer service agent:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief, don't go into details.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
OR Contact customer service on social media using a PRIVATE message>
https://www.instagram.com/ebay/
6-6 Pacific Time M-F
If eBay doesn't help then your only option will be a fraud chargeback with your payment method. Save this option for LAST because once your payment method is contacted eBay can no longer help and the payment methods decision will be final.