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Issue with refund
I recently encountered an issue with an order cancellation and would appreciate your assistance in resolving it.
After the buyer completed payment, they requested that I ship the item to an alternate address. I informed them that I could not fulfill this request due to eBay’s policies and offered to cancel the order so they could repurchase it with the correct shipping details. The buyer agreed to this solution.
However, when I attempted to cancel the order, I received the error message: *“A cancellation already exists, and i cannot cancel this order because a cancellation already exists.â€* Additionally, I was charged for postage and promoted listing fees despite the cancellation request.
To resolve this, I would like to:
1. **Cancel the existing order** to refund the buyer.
2. **Relist the item** so the buyer can repurchase it with the correct shipping address.
3.** get back all the fees that i have been charged by eBay for this order.**
Could you please help me complete this cancellation and address the fees incurred? I want to ensure a smooth transaction for the buyer while adhering to eBay’s policies.
comics-scifi-collectibles
Mentor1 year ago@topshop-uk-mainland It sounds like you tried to manually cancel the sale instead of approving the cancelation request from the buyer.
Here's how to contact eBay general customer service to have them take a look at the transaction:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/