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Issue with one of the two hard drives received – Return instructions?
Summary: marcelolp opened a discussion about an issue with one of the two hard drives they received and is seeking return instructions. disneyshopper responded to the query, but the content of their response is not detailed in the discussion.
Subject: Issue with one of the two hard drives received – Return instructions?
Dear Support Team.
I have received the two hard drives I ordered.
However, one of them is not functioning, while the other works perfectly.
Could you please advise on the return process?
Should I send back both units, or only the defective one?
For your reference:
Order number: # 05-14612-97130
ID oggetto: 336558804132
Serial number of the non-functioning drive: SN: WQB0DYTK
Model: ST4000NM024B
PN: 2TF103-702
(Optional: I can provide photos or further details if needed.)
I look forward to your instructions.
Kind regards,
M.
disneyshopper
Mentor4 months agoIf you have 2 different item numbers for the purchase, you can file a returns request for the one hard drive that is defective.