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Issue with international seller
I purchased an item for $280 and the item was damaged when I received it. The item came in a “kit“ that requires assembly, so despite the damage, I still attempted to assemble the item, hoping I could still use it. Unfortunately , halfway through hours of assembly, I realized that I was missing several bags of assembly hardware that was also missing from the kit. So at that point I contacted the seller and sent photo proof that the item was damaged and informed them of the missing hardware. However, they asked me NOT to open a refund request through eBay and instead, said that they would send me $20 as “compensation†for my trouble and send me some replacement parts from their overseas warehouse which would take 7-14 business days. The problem is, the item was so extensively damaged that the seller would basically have to send me an entirely new kit in order to make up for the damaged and missing pieces. I tried to explain this to them and I asked them to just give me a refund because I was already unhappy with the quality of the product. The seller once again repeated themselves, requesting that I send the item back to them without opening a case with eBay, as that would “hurt their storeâ€. The seller even attempted to contact me over the phone when I mentioned that I was going to open an eBay case. The other issue is that I don’t even have a box large enough to send this item back even if I did open a refund/return request with eBay… It is a large and heavy item. It would be a lot of trouble for me to go through in order to disassemble the item and find a box large enough to send it back.. how can i contact eBay about this and get a resolution or refund? There is no option to contact eBay directly, i just keep getting redirected to help articles or contacting the seller, which was no help to begin with..
