Issue with help system: automatic closure with no resolution

Question

I am struggling with the “My Collection” feature being broken. The help desk does not provide any form of resolution as they escalate the ticket and then close it instantly. This causes me to have to re-enter the help system and wait for 30 minutes to progress to the next step.

I then talked to a manager who was not helpful. They only said the tickets are closed after no response. They refused to tell me how long and I have records to show that their period of time is < 2 minutes before correspondence and closure.

The manager finally said they are closing the chat without answering my question of how long. It seems that all this help system cares about is the time to close a ticket.

Had anyone had success with escalated tickets?

disneyshopper · Answer

Go to this forum to report the problem: https://community.ebay.com/t5/Technical-Issues/bd-p/technicalissues-db