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Issue with an item not delivered
I had an item from UK sent via Ebay Global Priority Shipping. It cleared customs and then went into delivery limbo. I saw it arrive at Chicago and after that for the almost 2 weeks there wasnt any updates. I opened a ticket on the 14th - the date that I was allowed to - then yesterday I get a notification from ebay stating my item has been delivered and they have retro stated the date of delivery as 11th. Now I have not received any package and it is weird that they would state that an item is delivered BEFORE my ticket opened date. Up until the date I had opened the ticket I had not received the item and still have not.
Now ebay has stated they are looking into the matter and need more time and information. I dont know what is going on. I cant get a live agent to speak with to save my life. this is most inconvenient of ebay. I have another item from UK that too is lost from the same time frame. It cleared customs and then went into limbo.
Could someone advise of what I should be doing and in the event of a dispute what I need to do. Its a he said she said at this point of time. I have no way to prove non delivery other than stating the truth. I have a 100% positive reputation on ebay and have never really had any issue with any seller or scammed anyone and I have made significantly larger purchases.
