Locked
Discussions in this board are limited to the original poster and Community Mentors
issue with a return i need ebay support to step in
Hi, My name is Kenia. I ordered an item and when i received the item I filed a return.
Ive had a difficult time with this return. Can you please step in?
3 comments
eburtonlab
Mentor3 years agoCheck the status of your case here, and if necessary, ask eBay to step in:
https://www.ebay.com/help/buying/default/ask-ebay-to-step-in?id=4701
For general questions you can try asking on the discussion boards. Experienced users can offer suggestions.
Or you can use the Help & Contact link at the bottom of the page to request a call back from eBay. Use the "Contact us" link and follow the prompts for your issue and you should eventually wind up on a page with a chat option. Choose that, and the last option that appears in the chat window -- use the "See more" option -- should be "Contact an Agent" to request a call-back if you are in North America.
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851
If using the "Contact us" link takes you directly to the chat assistant window, you may have to enter some context dependent cues to get to the call back link.
Or you can contact eBay via social media:
https://twitter.com/askebay
https://www.facebook.com/eBay/
kenia4082
OP3 years agoMY RESPONSE
This doesnt work. It says see the activity. DOesnt give me option to have them step in.
I sent a message on facebook. I also called. No help yet.
Check the status of your case here, and if necessary, ask eBay to step in:
https://www.ebay.com/help/buying/default/ask-ebay-to-step-in?id=4701
For general questions you can try asking on the discussion boards. Experienced users can offer suggestions.
Or you can use the Help & Contact link at the bottom of the page to request a call back from eBay. Use the "Contact us" link and follow the prompts for your issue and you should eventually wind up on a page with a chat option. Choose that, and the last option that appears in the chat window -- use the "See more" option -- should be "Contact an Agent" to request a call-back if you are in North America.
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851
If using the "Contact us" link takes you directly to the chat assistant window, you may have to enter some context dependent cues to get to the call back link.
Or you can contact eBay via social media:
https://twitter.com/askebay
https://www.facebook.com/eBay/
eburtonlab
Mentor3 years agoThis doesnt work. It says see the activity. DOesnt give me option to have them step in.
When did you file the initial case? If less than three business days, you have to wait for the option to become available.
Depending on the type of case if it has been more than thirty days since you filed you may have waited too long to ask eBay to step in.