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Issue Partial Refund
Had a customer receive a faulty product, shipped a different product to meet needs of customer; customer sent back the faulty product, now I'm stuck with a refund customer in the next two days even though customer has received the working product they paid for. Customer is aware that we are "good" and I don't owe him a refund and our messages on eBay would substantiate this. When I go into my account, I can't find an option for a partial refund, was hope to just refund $5.00 and be done with it.
Any help with options to clear this up would be greatly appreciated!
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