Issue buyer a refund.

Question

I'm having trouble issuing a buyer a refund for an order delivered with the 90-day window. For all other orders, I can see the option to issue a refund in a dropdown menu, but some reason on this specific order there is no option. The buyer hasn't sent a refund request, but I wanted to issue one anyway because in their feedback comment they showed a photo that the item they received was defective. When I called ebay support they only sent me link back to the same order page with no refund option...

lady_madonna · Answer

You can issue full or partial refunds for items in Seller Hub or My eBay up to 90 days after the original transaction. Here's how:

Find the order in Seller Hub or My eBay Orders
From the dropdown menu, select Send refund.
Choose a reason for the refund.
Specify a refund amount for the item or for the order.
Enter the refund amount, and select Send refund.