Is this some sort of ebay scam?

Question

This is messages between the seller and myself....

Seller: "Good afternoon, I had the package returned to me I did not noticed i used priority mail, sorry for the inconvenience ill ship this first thing Monday"

Me: "I’m a little confused as to why it says delivered on my end? I would like to be able to see the tracking and stuff again after you re ship"

Seller: "Yes, i contacted support and I am getting you another shipping label, you'll have the tracking soon and it will also be updated in the order tab"

Seller: "this is your new tracking number "blankblankblankblank" and ebay should update it soon on the order as well, sorry for the inconvenience I will make sure to ship it first thing Monday"

eburtonlab · Answer

@tik_tik

If tracking shows delivery, the seller will automatically win an "item not received" case with eBay.

If nothing arrives within about twenty days of the "delivery" as shown in the tracking, you should consider treating the case as a matter of "false tracking".

If you have contacted the shipping service directly to determine that the tracking number does not correspond to a delivery to your address you are likely looking at a case of "false tracking".

If you can, I would suggest obtaining documentation that shows that the package was not addressed to you, then contacting eBay via social media direct message using Instagram and mentioning that you have a case of "false tracking" to be given an opportunity to share your documentation:

https://www.instagram.com/ebay/

If you cannot get documentation, or if that does not work:

Since false tracking allows a scam seller to win an "item not received" case, the next step would be to file a "not as described" return on eBay and be prepared to return exactly what you received if the seller provides for return shipping, or ask eBay to step in after three business days if the seller does not refund you or provide return shipping.

You may have recourse through your payment method if you are unable to get satisfaction through eBay, though once you involve a payment method, eBay can no longer help with that transaction. Be sure you mention "false tracking" specifically, otherwise your provider may assume a simple missing or stolen package and defer to eBay's ruling based on the tracking showing delivery.

In the future, stick to experienced sellers with a long and demonstrated history and avoid new or unproven sellers, or sellers that show warning signs of being drop-shippers or potential scammers: drastic changes in selling behavior or offering deals that are "too good to be true", or shipping heavy items that are unlikely to be profitably shipped via retail shipping.

disneyshopper · Answer

Sounds like the seller used a priority box with a ground advantage label?

Go to your Purchase History and locate the purchased item. What is the last estimated delivery date? You have up to 30 days past that date in order to file an Item Not Received case, to get your money back. Once you file, the seller has 3 days to provide a tracking number that shows Delivered or issue a full refund. If the seller does neither, on day 4 you return to the case and click Ask ebay to step in, to force a refund.

If it is past the 30 day limit, you will need to log into Paypal and file an Item Not Received case there, if that is how you paid, as they allow up to 180 days from date of purchase to file, to get your money back.

If you paid with a credit card, file a charge back with your credit card issuer.