So I put in a report that I didn't receive an item, specifically 2/3 items I ordered. The person is telling me they will return/ship the product once I remove my report that I didn't receive the item. I want to know if I should in case this is standard practice, but I have a feeling this isn't standard practice.

No, this is not standard practice. You cannot reopen a claim once you close it, and you have no guarantee that they will then send the remaining pieces. I would not recommend closing the claim. Did you open an Item Not Received claim, or Item Not As Described? The next steps you can and should take will depend on the exact nature of the case you opened.

Is this normal? | Ask a Mentor

Home
News & Updates
Buying & Selling
Explore Categories
About
Community Events
eBay Help

Discussions