Is there an email or phone number where I can actually contact real people to solve an issue?

Question

Hi, I need urgent help. A seller delayed shipping until my Money Back Guarantee expired and then stopped responding. I have full message proof. I need this escalated.

eastlaneave · Answer

@bmai5754_k2pzg7rdp6

I'm sorry that happened.

If the Money Back Guarantee has expired, it's unlikely that eBay will be able to help. Never let that happen.

1) I suggest you file a credit card chargeback with that same information.

2) If you wish, you can report the seller here
https://www.ebay.com/help/buying/resolving-issues-sellers/report-issue-seller?id=4022

Select:
1) Suspicious seller activity
2) Other

Explain in the box that the what happened in simple sentences.

3) if you want to try Customer Service

-- How to Have eBay Call You --
There is no incoming phone number for buyers or sellers. If you want a call back from eBay Customer Service, here is how to get a call:

Start at an article close to your question (you can look from here: https://www.ebay.com/help/home)

Scroll to the Bottom of the page similar to your question

1) Click "Contact Us" or the ? then:

In the CHAT WINDOW

2) Type "I need help"
3) Click "Selling" (or your topic)
4) Type "Agent" in the chat window
5) You may need to click "Something Else" or "More Options" or type "Agent" a few more times
6) Click “Have Us Call You” (or "Chat with an Agent")

-- If you use a call filter on your phone, turn it off temporarily, or it might block the incoming call.