Locked
Discussions in this board are limited to the original poster and Community Mentors
Is There an Email for Contacting an Ebay Agent?
Apart from receiving a phone call from an eBay representative is there an email address? If one wants to provide documentation is presenting a case against a seller, an email address would prove to be far more efficient a way of communicating.
6 comments
ajorg2017
OP8 months agoThank you for your guidance. I sincerely appreciate it.
ajorg2017
OP8 months ago*Well, the boots are the wrong size and to return them would cost about as much as the item. I provided an excellent case, including information from the boot manufacturing indicating that the seller (4feetshoes) is incorrect in the sizing chart they present to buyers and was in the direction they provided to my cautious request.
mr_lincoln
Mentor8 months agoHi @ajorg2017
They are not as described ... if you can't get satisfaction via the eBay Money Back Guarantee then you will have to pursue a dispute with your funding source.
ajorg2017
OP8 months agoI informed the seller that they would be sending the boots to my shipper, and that the boots would be shipped to Iraq, and that I needed their information to be correct given my unique situation.
mr_lincoln
Mentor8 months agoHi @ajorg2017
first, you are protected by the eBay Money Back Guarantee for 30 days from the date of receipt: eBay Money Back Guarantee policy
You can also ask your question here, this forum is supported by volunteer Buyers and Sellers.
As to contacting eBay via a specific method that may not be possible 24/7 ... below are methods recommended to members.
eBay Customer Service
-Contacting eBay via Social Media:
Contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
6 AM to 6 PM PST
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
ajorg2017
OP8 months agoI purchased a pair of $200 boots. Now, before I begin, I methodically asked the required questions to receive assurance that the item I ordered would meet my demands. The documentation is clear. The sizing was all wrong, and does not conform with either the sizing of the boots or general sizing according to US/EU/UK sizing standards. The boots are from the UK. I mentioned all of this, but was assured of the sizing that their suggested sizing on the item's listing. I mentioned that they were a Christmas gift. I mentioned that while I am an American, I am currently based in Iraq. Again, I received assurances. Well, the boots are the wrong size and to return them would cost about as much as the item. I provided an excellent case, including information from the boot manufacturing indicating that the seller (4feetshoes) is correct in the sizing chart they present to buyers and was in the direction they provided to my cautious request. Again, returning the boots is prohibitive. I suggested a partial refund, a total refund, or that the seller take care of my return costs. I have a solid case in terms of liability. By telling me how to "proceed" after I flagged a discrepancy, the seller assumed a duty of care. $200 is a lot of money.