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Is there a way to refund a buyer 30+ days after sale, delivery, and payout complete
I recently had a problem with some orders that shipped out. About 1/2 arrived to buyers with no issues, but some (was shipping fresh nuts) were in transit longer and arrived rotten. During that same time (2 days after I listed them), I was in a bad car accident and down for about a month. I had some help staying on top of orders and was able to issue refunds to 2 customers that generated a request through eBay. One customer sent an email to inform me they were rotten, but unfortunately I did not see the email and never offered a refund. I only realized what happened when I saw my rating went from 100% to 66%! I've been selling off & on for decades and consider myself very fair & honest in dealing with customers. I've always been able to resolve issues with customers and can't recall ever receiving a negative review. I would like to make this right but cannot find a way to send a refund to this customer.
So 2 questions: 1) how can I initiate this refund when it's a month & a half after the fact? I no longer see any options when I review the order. 2) I would like to reply to the buyer's feedback - is it appropriate to ask that they edit their review? I don't have many items listed and don't make a lot of sales, so this 1 negative review has really done a number on my rating. As much as this low rating bums me out, I really just want to make this right for the customer. We're only talking about $20, but 20 bucks is 20 bucks!
Thank you for your time!
disneyshopper
Mentor2 years agoIf you go to your Orders > Paid & Shipped
and bring up the Order Details, do you see a link to contact the seller? You will need to ask the buyer for her Paypal email address so you can send a refund as you cannot do so after 30 days. You can also ask the buyer if she will be open to revise the feedback she left after you have sent the refund. If the buyer is open to it, you can go to your Feedback page, scroll to the bottom and click the option to send a Feedback Revision Request. Once it is sent, the buyer only has 10 days to act on it.
You can certainly reply to the buyer's feedback. You should have seen an option to Reply to feedback received.
dejagrooving
OP2 years agoThank you for the quick reply and detailed information. I'll reach out to the buyer directly. I appreciate your time.