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Is there a number to speak to a live agent
Is there a number to speak to a live agent. I purchased a jacket from a customer sold as 42L but on receipt the jacket was too small and clearly marked Size 40R. The customer account says “customer does not accept returns†but due to the size difference I reached out to the customer who advised he would take it back if I shipped it at my cost. I attempted to go through eBay’s system but it said customer does not accept returns. I advised the customer of this and he said that’s how the system will show it. But I mailed the item to him at my cost and I have yet to receive the refund. U have pictures (screenshots) of our communication. Unfortunately when I attempt to go through eBay all I get is customer does not accept returns. I followed the customers instructions.
eburtonlab
Mentor2 years agoYou may be better off asking your question here to get suggestions from experienced users.
In the future, keep in mind that a seller's return policy only affects "remorse" returns; if an item is not as described, eBay's money back guarantee applies, and the seller is responsible for providing tracked shipping.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4041&st=7&po=2&uci=0&ri=0
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid