Skip to main content
eBay Community logo
  • Home
  • News & Updates
  • Buying & Selling
    • Buying
    • Selling
    • New to selling on eBay
    • Seller Tools
    • Shipping
    • Returns
    • eBay Advertising
    • Payments
    • Mobile Apps
  • Explore Categories
      • eBay Motors
      • Electronics
      • Collectibles & Art
      • Home & Garden
      • Clothing, Shoes & Accessories
      • Toys & Hobbies
      • Sporting Goods
      • Books, Movies & Music
      • Health & Beauty
      • Business & Industrial
      • Jewelry & Watches
      • Specialty Services
      • eBay Partner Network
      • Accessibility
      • eBay Cafe
      • eBay Live
      • Community Mentors
      • APIs Feedback, Comments and Suggestions
      • Post Order APIs
      • RESTful Buy APIs
      • RESTful Sell APIs
      • Token, Messaging, Sandbox Related Issues
      • Traditional APIs
      • eBay APIs
    • Ask a Mentor
  • About
    • About the Community
    • Share Community Platform Feedback
    • Report eBay Technical Issues
    • About eBay
  • Community Events
    • Events
    • Seller Circle Hosts
    • Seller Circles
  • eBay Help
All PostsDiscussionsBlogsIdeasQuestions
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Discussions

Locked

Discussions in this board are limited to the original poster and Community Mentors

  • Buying & SellingChevronRightIcon
  • Ask a MentorChevronRightIcon
is there a number I can call for ebay support?
                 

I have returned an item, but the system won't let me enter the return information. 

The seller received the item yesterday and my screen still shows the item as not shipped. 

There are other issues with return documentation. 

I really need to talk to ebay support and their calls to me aren't coming through. 

guyrj33
guyrj33
634View listings
Posted 9 months ago·Last reply 9 months ago
                                       
         
3 comments

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
               
guyrj33

guyrj33

OP9 months ago
634View listings

so it sounds like the real answer is

No, there is no published number you can call for eBay support. 

 

                                       
wooden_flower

wooden_flower

Mentor9 months ago
74096View listings

@guyrj33 

 

That is correct - you have to let them call you.

                                       
wooden_flower

wooden_flower

Mentor9 months ago
74096View listings

@guyrj33 

 

Here's how to contact eBay general customer service.

1. CLICK THIS LINK:

 

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

 

2. Select a category that best matches your problem.

 

3. Answer the chat bots question by stating what you need help with.

 

4.Type AGENT ( you may have repeat steps 3 and 4)

 

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

 

Monday to Sunday 5:00 am to 09:30 pm PST

 

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

 

https://x.com/askebay

 

https://www.facebook.com/ebay

 

https://www.instagram.com/ebayforsellers/

 

6am to 6pm PST 

                                       
                                                                                 
  •                                                              
  •                                                              
  •