Is ther any way as a seller to get any actual support from ebay?

Question

looking for ways to get support other than a useless chatbot

tymewarp · Answer

Thanks for your reply, i have tried the so called chat assistant several times, I am trying to find out why ebay ignores my store policies and makes their own decisions. I allow 30 day refunds which I believe I will need to stop. My policy says that buyer pays return shipping. I just had ebay automatically approve a refund and free shipping because "I orderd this item by mistake". Third time in a month they have done something similar and all I am looking for is an explanation.

eburtonlab · Answer

@tymewarp

Most issues can be handled without needing to contact eBay directly.

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

Try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/